Domestic Shipping:

  • All orders are shipped within 1 business day
  • If your order is placed on a Friday after 2:00pm est your order will be shipped out the following Monday
  • You will be provided a tracking number for your order, you can also view the status of your order by logging in and navigate to your orders.
  • All rugs are shipped via UPS and take 5-7 business days for delivery
  • We DO NOT ship to P.O. Boxes
  • Any shipping costs paid by customer are non-refundable
  • Shipping is free to the continental U.S.A

International Shipping:

  • International customers are responsible for any customs and/or import taxes that may apply
  • Motiif Rugs is not responsible for delays due to customs
  • If the rug is returned for refusal to pay customs and/or import taxes the return shipping cost will be deducted from your refund.
  • For a shipping quote please contact us at (610) 459-9000

NOTE: DUE TO THE UNITED STATES OF AMERICA REGULATIONS ON IRAN IN REGARDS TO PERSIAN (IRANIAN) RUGS MOTIIF RUGS PROHIBITS THE SALE AND/OR SHIPPING OF ANY RUG OF IRANIAN ORIGIN OUTSIDE THE UNITED STATES OF AMERICA. ALL PERSIAN (IRANIAN) RUGS ON MOTIIFRUGS.COM ARE ONLY FOR SALE TO UNITED STATES OF AMERICA BASED CUSTOMERS. WE APOLOGIZE FOR ANY INCONVENIENCE.

Cancellations:

We do not accept cancellations. Please contact us if you are having issues with your order.

 

Returns:

For any reason, if you are not satisfied with your purchase you have three (3) days from the date of delivery to contact Motiif Rugs to arrange for its return. All returns must arrive within fourteen (14) days from the date of delivery for a full refund. After the three (3) day period the sale will be considered final.

  • Contact Motiif Rugs within three (3) days of delivery
  • Return merchandise within fourteen (14) days of delivery
  • Buyers are responsible for return shipping costs

 

Return Process:

  • Contact us within three (3) days from the date of delivery at (610) 459-9000 or info@motiifrugs.com
  • After contacting Motiif Rugs return merchandise within fourteen (14) days from the date of delivery for a full refund
  • No returns will be excepted unless authorized by Motiif Rugs
  • Items being returned must be in original or equivalent packaging and in the same condition that it was delivered to you
  • If any of the merchandise is damaged, soiled, or used in any way the return will not be accepted and the merchandise will be sent back to you and no refund will be issued
  • After the merchandise is received and inspected your money will be refunded on the credit card used
  • All refunds take 3 to 5 business days to complete
  • Buyers are responsible for all return shipping costs

Send all returns to:

Motiif Rugs
3 Woodland Dr.
Glen Mills, PA 19342
(610) 459-9000
info@motiifrugs.com

Ⓒ 2022 Motiif. All rights reserved.